Dear Customer

IRCTC Terms of Use & Service need to be read & understood by you before making any kind of transactions with us.
 
1) Agreement between You and IRCTC Ltd/air.irctc.co.in
This web site (the “Site”) is published and maintained by Indian Railway Catering And Tourism Corporation Limited (“IRCTC Ltd”), a company incorporated and existing in accordance with the laws of the Republic of India. When you access, browse or use this Site you accept, without limitation or qualification, the terms and conditions set forth below. When you access any sub–site through this site, then such sub–site may have its own terms and conditions of use which is specific to such sub–site. These Terms and Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between IRCTC Ltd and you with respect to your use of this Site. In the case of any violation of these Terms and Conditions, IRCTC Ltd. and its subsidiaries air.irctc.co.in/Irctc.co.in/railtourismindia.com reserve the right to seek all remedies available by law and in equity for such violations

2) Site and Its Contents
All mater ials provided on this Site are only for your personal use. You shall not distribute exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose. As long as you comply with the terms of these Terms and Conditions of Use, IRCTC Ltd grants you a non–exclusive, non–transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way. Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions. Answers to such questions may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate. All Materials herein and all IRCTC Ltd / irctc.co.in./air.irctc.co.in/railtourismIndia.com software are proprietary to IRCTC Ltd /irctc.co.in./air.irctc.co.in/railtourismIndia.com and protected by worldwide copyright and other intellectual property laws.

3) Ownership
All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the “Content”), are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content. There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by IRCTC Ltd or otherwise. By displaying them on this Site, IRCTC Ltd is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.

4) Devices
You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our Web pages or the content contained herein without our prior expressed written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the IRCTC Ltd/Irctc.co.on/Air.Irctc.co.in/RailTourismIndia.com site or any listing, offer or transaction being conducted on our site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure.

Transmitted Material
Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (send in code). Sending a message to IRCTC Ltd does not cause IRCTC Ltd to have any special responsibility to you. The copyright in the contents of this website belong to IRCTC Ltd. Accordingly IRCTC Ltd reserves all rights. Copying of part or all the contents of this website without permission of IRCTC Ltd is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the paid services provided.

Terms and Conditions of Use
IRCTC Ltd may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes. IRCTC Ltd may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability. IRCTC Ltd reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of IRCTC Ltd's systems as well as its client's interests are and remain, well–protected. Towards this end, IRCTC Ltd may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.  

YOUR OBLIGATIONS :

A. General Obligations:
You shall access our web site only for lawful purposes and you shall be responsible for complying with all applicable laws, statutes and regulations in connection with the use of our web site. This Website is for your personal and non-commercial use. You shall not modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, products or services obtained from this Website. You shall not create a hypertext link to the Website or "frame" the Website, except with the express advance written permission of IRCTC.

B. Information Provided:
The information you provide in the Registration page must be complete and accurate. IRCTC reserves the right at all times to disclose any information as IRCTC deems necessary to satisfy any applicable law, regulation, legal process, or Governmental request.

C. Use of the Online Reservation Service:
You may only use this service to make legitimate bookings / reservations i.e., you may not use this service to book tickets for the purpose of commercial resale and profit. Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited.

D. Non-authorization:
Non-authorization of payment more than once by payment gateway for tickets booked by you is liable to result in deregistration of your account with this site, without any notice.

E. Customer Responsibility:
You confirm to us that you are 18 years of age or above and have the legal capacity to enter into this Agreement with us and that all information you provide in respect of your use of the service is true and accurate to the best of your knowledge and belief. You are responsible for the security of your password and for all transactions undertaken using your password through our service. The Password entered by you is transmitted in one- way encrypted form to our database and stored as such. Thus the Password will not be known even to IRCTC. You confirm that you are the authorized holder of the credit card or the original account holder used in the transactions you make using the site and you alone use the "id" and "password" you have created in the site. Railways/IRCTC will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details number for booking tickets on this site.    

F.Avoid double booking: If you tried to make an online air booking and due to some technical error, you did't get any booking confirmation, please check you booking history or speak to customer care, before attempting another booking. IRCTC is not responsible for any double booking losses.  

Payment Options:
IRCTC provides more than 30 payment options for the making the payment of flight booking with the minimum transaction charges which would levied by the bank as given below

Cancellations, Refunds and Amendments

Cancellation Process

A. Cancellation of tickets with more than 24 hours of scheduled departure time (domestic travel) and more than 72 hours of scheduled departure time (International Travel)   
Cancellation of tickets can be done either by logging on the IRCTC account (online) or by calling on the customer care number toll free number (offline). 1800110139. Else you may cancel your ticket by calling up the concerned airline directly.

Online Cancellation - To cancel the tickets online, Users shall have to complete the following procedure:

•  Log onto www.irctc.co.in / air.irctc.co.in
•  Click on the Sign in link at the top
•  Click on My Account and request for cancellation against the air tickets you have booked.
•  The User can both select and cancel his/her entire booking or part of the booking.
•  If the online cancellation is not working or user is not able to cancel the air ticket online, it is user's responsibility to reach out to IRCTC via phone and get the ticket cancelled.
•  A confirmation of cancellation will be sent via sms and email to the User.  


User will not be able to use the online flight cancellation facility if an infant is accompanying an adult. For all such cancellations, the user will have to use the offline cancellation process.

Offline Cancellation-  Ofline cancellation can be done by calling on the customer care toll free number (offline). 1800110139 between 8AM to 10PM, 7 days a week and subsequently sending an e-mail from your registered email id at flights@irctc.co.in (please note refund will be processed only after receipt of request on mail )


B. Cancellation of tickets within 24 hours of scheduled departure time (domestic travel) and more than 72 hours of scheduled departure time (International Travel).

The User will have to contact the nearest airline office (of the concerned airline) to get his/her reservation cancelled. IRCTC is in no way responsible to ensure that the ticket shall be cancelled and the sole liability to confirm the same with the airline
shall lie with the User.  

All cancellations done directly with the Airlines website/ office or call centre  need to be intimated to IRCTC by sending mail at flights@irctc.co.in through the registered Email id along with documentary proof/ correspondence or a copy of e- ticket duly stamped by the airlines in order to initiate the refunds process 

Please note:

1. Ticket can be cancelled at IRCTC for the complete journey (Origin to destination) for any passenger, no partial journey cancellation is allowed in case of connecting/via flights / Special fare flight for any passenger. 

2. In case of cases where airlines has cancelled the flights, please send us stamped (or endorsed) copy of ticket from the airlines mentioning “full refund is due”. IRCTC may not get any alert directly from the airlines for flight cancellation.

3. In case of amendments done through airlines, please send us both old and new endorsed tickets.

4. Refunds of tickets for past dated sector/  where cancellation has been done directly with airlines/  where flights have been cancelled by the airlines, may take more time depending on the revert from the airlines.

5. Only cancellation requests made online or telephonic through our customer support shall be entertained. IRCTC shall not be liable to entertain any cancellation requests made through any other medium including but not limited to sms, e-mail

Cancellation charges :

“Cancellation charges of airlines are subject to change and would be applicable as per airlines policies at the time of cancellation.”


The cancellation charges are dependent on airlines/ fares/ fare structure and time of cancellation and solely on discretion of airlines.
For all Refundable class tickets, the airline cancellation fee is charged per sector per passenger. Please note that cancellation charges are subject to change by the Airline at its sole discretion and without notice to IRCTC. The cancellation charges may be verified at the time of cancellation with the airline by the User.  

For International travel
Please check with the respective airlines for the cancellation/changes charges. Please note that cancellation charges are subject to change by the Airline at its sole discretion and without notice to IRCTC.  

For all Non refundable class tickets, the airline cancellation fee will be as per the applicable airlines rules.

This is not applicable on any promotional fares offered by airlines as cancellations charges for those will depend on the promotional offer.


In addition to the above cancellation charges, IRCTC will charge a standard cancellation charge of INR 250 (Domestic Travel) and INR 500 (International Travel) per person per segment (sector)in case of online cancellation and INR 250 (Domestic Travel) and INR. 500 (International Travel) per person per segment (Sector) in case of offline cancellation. The aforesaid amount of INR 250 (Domestic Travel) and INR 500 (International Travel) per person per segment (sector) may be changed by IRCTC at its sole discretion and without notice to the User. The User shall be responsible to check regularly on the website<a href='air.irctc.co.in>'www.irctc.co.in</a> to see if there has been any change in the same..

Amendments / Modifications
Initially amendments/ modifications would not be accepted for the tickets. You need to contact the airline directly for the same.

09) Disclaimer
The material in this Site could include technical inaccuracies or typographical errors. IRCTC Ltd may make changes or improvements at any time.

The materials on this site are provided on an “As Is” basis, without warranties of any kind either expressed or implied.. To the fullest extent permissible pursuant to applicable law, IRCTC Ltd disclaims all warranties of merchantability, relating to the information and description of the hotel , air or any other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Hotel or any other ratings displayed on this website are intended as only general guidelines, and IRCTC Ltd, IRCTC Ltd Affiliates and their respective suppliers do not guarantee the accuracy of the ratings. IRCTC Ltd, IRCTC Ltd Affiliates and their respective suppliers make no guarantees about the availability of specific products and services. IRCTC Ltd may make improvements and/or changes on this website at any time.

IRCTC Ltd does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavor to ensure your fullest satisfaction

IRCTC Ltd does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators.

You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. IRCTC Ltd does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.

You also acknowledge that through this Site, IRCTC Ltd merely provides intermediary services in order to facilitate highest quality services to you. IRCTC Ltd is not the last–mile service provider to you and therefore, IRCTC Ltd shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site. IRCTC Ltd, IRCTC Ltd Affiliates, and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, title, and non–infringement.